物流政策

Fernva Shipping Policy

Effective date: August 1, 2026

Order processing
Orders are normally processed within 1–4 business days. During holidays, launches, or unusually high demand, processing may take longer. When an order ships, tracking information is sent to the email address provided at checkout when available.

Shipping destinations and rates
Available destinations and the exact rate for your cart are shown at checkout. United States orders ship free.

For eligible lightweight products, the planned standard rates are:
Canada: $9.99 for orders below $60; $5.99 for orders from $60 to $89.99; free from $90.
United Kingdom, Australia, New Zealand, and Ireland: $12.99 below $70; $6.99 from $70 to $109.99; free from $110.
Germany, France, the Netherlands, Belgium, Spain, Italy, Austria, and Portugal: $14.99 below $80; $7.99 from $80 to $119.99; free from $120.
Japan, South Korea, Singapore, and Hong Kong: $12.99 below $70; $6.99 from $70 to $109.99; free from $110.
Other supported destinations: $24.99 below $100; $14.99 from $100 to $159.99; free from $160.

XL cooling mats and other bulky items are currently available only for delivery to the United States and Canada. If a product or destination is unavailable, checkout will not offer a shipping method. The checkout price controls if it differs from this summary.

Estimated transit times
After processing, typical transit estimates are:
United States: 7–15 business days.
Canada: 8–18 business days.
United Kingdom, Australia, New Zealand, and Ireland: 8–20 business days.
Core European destinations: 8–22 business days.
Priority Asian destinations: 7–18 business days.
Other supported destinations: 10–30 business days.

These are estimates, not guarantees. Customs, severe weather, peak seasons, carrier disruptions, remote-area delivery, or other events beyond our control can cause delays.

Duties, taxes, and import fees
International customers are responsible for customs duties, taxes, brokerage, or import charges unless checkout expressly states that they are included. Refusal to pay charges, refusal of delivery, or failure to collect a parcel may result in return or disposal; any refund will be assessed after deducting non-recoverable shipping and handling costs where permitted by law.

Address accuracy
Customers must provide a complete and accurate delivery address. Contact us within 12 hours if an address needs correction. Once fulfillment begins, a change cannot be guaranteed. Additional delivery or reshipping costs caused by an incorrect or incomplete address are the customer’s responsibility.

Delays, missing parcels, and delivery disputes
If tracking has not updated or the estimated delivery window has passed, contact us so we can investigate with the carrier or fulfillment partner.

If tracking shows delivered but the parcel is missing, check with household members, neighbors, building management, secure delivery areas, and the carrier within 48 hours. A delivered scan does not automatically qualify for a refund; Fernva will review the carrier’s investigation and the available evidence.

If a parcel is returned because of an incorrect address, refusal, or failure to collect it, the customer is responsible for reshipping charges. Fernva does not promise an automatic refund for every allegedly stolen parcel; resolutions depend on carrier investigation, applicable law, and the facts of the case.

Split shipments
Items may ship separately from different fulfillment locations. You may receive more than one tracking number and packages may arrive on different dates.

Contact
Email: ccjhshop01@gmail.com
Brand: Fernva
Website: fernva.com