Shipping policy

Fernva Shipping Policy

Effective date: 8 August 2026

Where we deliver

Fernva currently delivers to addresses within Australia only. We do not currently offer international delivery.

Shipping rates

Standard shipping is free Australia-wide. The total amount payable is shown at checkout in Australian dollars (AUD). Any applicable GST or other mandatory charges will be included as required by law.

Order processing

Orders are normally processed within 1–4 business days. Processing may take longer during public holidays, product launches or periods of unusually high demand. When tracking is available, it will be sent to the email address provided at checkout.

Estimated delivery

After processing, standard delivery typically takes 8–20 business days. Delivery to regional or remote areas may take longer. Delivery times are estimates, not guarantees, and may be affected by severe weather, peak periods, carrier disruptions or other events outside our reasonable control.

Tracking and split deliveries

Items may be sent separately from different fulfilment locations. You may receive more than one tracking number, and parcels may arrive on different days.

Address accuracy

Please provide a complete and accurate Australian delivery address. Contact us within 12 hours of ordering if you need to correct an address. Once fulfilment has started, changes cannot be guaranteed. Additional delivery or redelivery costs caused by an incorrect or incomplete address may be charged to the customer.

Delayed or missing parcels

If tracking has not updated or the estimated delivery window has passed, contact us so we can investigate with the carrier or fulfilment partner.

If tracking shows delivered but the parcel is missing, please check with household members, neighbours, building management, secure delivery areas and the carrier within 48 hours. A delivered scan does not automatically qualify for a refund; Fernva will review the carrier’s investigation and the available evidence.

If a parcel is returned because of an incorrect address, refusal or failure to collect it, the customer is responsible for any redelivery costs. Resolutions for allegedly stolen parcels depend on the carrier investigation, applicable law and the circumstances.