Are Fernva products only for Maine Coons?
No. Our products are selected with Maine Coons and other larger or long-haired cats in mind, but suitability depends on your cat’s measurements, temperament and individual needs.
Where does Fernva ship?
Fernva currently focuses on customers in Australia. Available delivery options and estimated timeframes are shown at checkout and in our Shipping Policy.
How do I choose the right size?
Measure your cat and compare the measurements with the product page. Do not rely on breed name or weight alone. See our Size & Fit Guide for practical measuring tips.
Can I return an item?
Please review our Return & Refund Policy. Contact us before returning any product so we can provide the correct return instructions.
Can I cancel or change an order?
Contact us within 12 hours of ordering. We will try to help if fulfilment has not started, but changes cannot be guaranteed after processing begins.
How can I contact Fernva?
Use our Contact page and include your order number when asking about an existing order.