Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement or refund for a product that fails to meet an applicable consumer guarantee, and compensation for reasonably foreseeable loss or damage.
Fernva’s voluntary returns arrangements operate in addition to, and do not replace or limit, rights available under Australian Consumer Law.
How to contact us
If you believe a product has a fault or does not meet an applicable consumer guarantee, contact us with your order number, a description of the issue and relevant photographs where appropriate. We will review the matter and explain the next steps.
For general information about consumer rights, visit the Australian Competition and Consumer Commission website at accc.gov.au.